Donkey LoansHow to Reach Us
Email is the fastest way to reach Donkey Loans: [email protected]. We answer on business days, usually within one business day. You can also call (888) 827-2664 or write to our office address below.
Before you write, one routing note that saves most people a day: questions about an existing loan — payments, balances, due dates, payoff quotes — go to your lender, whose contact details are printed in your loan agreement and account portal. Donkey Loans handles the introduction, not the loan, so we can't see or change anything about an account you hold with a lender. Everything else — questions about how the service works, a problem with this website, feedback on our guides, privacy requests, or press and partnership inquiries — comes to us, and we read all of it.
Contact Details
All three channels reach the same small team, and the email address is the same one used across every page of this site.
| Channel | Details |
|---|---|
| [email protected] | |
| Phone | (888) 827-2664 — business days |
| Donkey Loans, 2075 Cedarbrook Street, Suite 604, Nashville, TN 37263 |
Faster Than Email: Where Common Questions Already Live
Most questions we receive are already answered in depth on this site: the FAQ for service questions, How It Works for the process, the eligibility page for approval questions, and the Advertiser Disclosure for how we're paid.
Privacy-specific requests — accessing, correcting, or deleting information you've submitted — are described in our Privacy Policy and honored through the same email address; put "Privacy request" in the subject line and include the email you used with us. Suspected fraud deserves a special word: if someone contacts you claiming to be Donkey Loans or one of our lenders and asks for upfront fees, gift cards, wire transfers, or your bank login, it is not us — no one in this network charges before funding or requests credentials, ever. Report it to us at the address above and see the safety guide for the full playbook. For everything else: write plainly, include what you've tried, and we'll answer the same way.